Cookie Policy
This Cookie Policy explains how our online gaming platform uses cookies and similar tracking technologies when you visit and interact with our website. As an Australian-based online pokies and casino gaming service, we are committed to transparency regarding data collection practices and compliance with Australian privacy legislation, including the Privacy Act 1988 and Australian Consumer Law.
What Are Cookies
Cookies are small text files that are stored on your device when you visit our website. These files contain information that helps our platform recognize your browser and remember certain information about your preferences or past actions. Cookies play a crucial role in providing you with a seamless gaming experience, maintaining account security, and ensuring optimal website functionality.
Our platform utilizes various types of cookies, including session cookies that expire when you close your browser, and persistent cookies that remain on your device for a specified period. We also employ first-party cookies set directly by our domain, as well as third-party cookies from our trusted partners and service providers.
Types of Cookies We Use
| Cookie Type | Purpose | Duration | Examples |
| Essential Cookies | Required for basic website functionality, security, and gaming operations | Session/Up to 1 year | Login authentication, game state management, security verification |
| Functional Cookies | Remember your preferences and enhance user experience | 30 days to 2 years | Language settings, game preferences, display options |
| Analytics Cookies | Collect information about website usage and performance | 13 months to 2 years | Page views, session duration, popular games, user behavior patterns |
| Marketing Cookies | Track users across websites for advertising and promotional purposes | 90 days to 2 years | Targeted advertisements, promotional offers, campaign effectiveness |
Gaming-Specific Cookie Usage
Our online casino platform employs specialized cookies to enhance your gaming experience and ensure fair play. These include cookies that maintain game session data, track progressive jackpot contributions, remember your favorite pokies and table games, and facilitate responsible gambling features such as deposit limits and session time tracking.
We also use cookies to support our random number generation systems, maintain gaming history for regulatory compliance, and provide personalized game recommendations based on your playing patterns. These gaming-specific cookies are essential for delivering the high-quality, secure gaming experience you expect from an Australian online casino.
Third-Party Cookies and Partners
Our platform integrates with various third-party service providers who may set their own cookies on your device. These partners include payment processors for secure financial transactions, game developers who provide our extensive pokies library, live dealer streaming services, customer support platforms, and marketing analytics providers.
- Payment processing partners for secure deposit and withdrawal transactions
- Game software providers for accessing premium pokies and casino games
- Live casino streaming services for real-time dealer games
- Customer support and chat service providers
- Marketing and advertising network partners
- Website analytics and performance monitoring services
Consent and Legal Basis
Under Australian privacy law, we obtain your consent for non-essential cookies through our cookie banner displayed upon your first visit. Essential cookies necessary for website functionality and security are used based on our legitimate business interests in providing gaming services. You can withdraw consent at any time through your account settings or browser preferences.
For users under 18 years of age, we do not knowingly collect any data through cookies, as our services are strictly prohibited for minors in accordance with Australian gambling regulations and responsible gaming practices.
Data Collection and Privacy
Cookies may collect various types of information including your IP address, browser type and version, operating system, referring website, pages visited, time spent on our platform, game preferences, betting patterns, and device identifiers. This information helps us improve our services, detect fraudulent activity, and provide personalized gaming experiences.
We implement robust security measures to protect cookie data, including encryption, secure transmission protocols, and regular security audits. Personal information collected through cookies is handled in accordance with our comprehensive Privacy Policy and Australian privacy legislation.
Managing Your Cookie Preferences
You have several options for managing cookies on our platform. Through your user account dashboard, you can access cookie preference settings to enable or disable specific cookie categories. You can also modify these preferences at any time without affecting your ability to access essential gaming features.
- Log into your account and navigate to Privacy Settings
- Select Cookie Preferences from the menu options
- Choose which cookie categories you wish to allow or block
- Save your preferences to apply changes immediately
- Review and update settings periodically as needed
Browser Cookie Controls
Most web browsers allow you to control cookies through their settings menus. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is being set. However, please note that disabling certain cookies may impact your gaming experience and access to some platform features.
- Chrome: Settings → Advanced → Privacy and Security → Site Settings → Cookies
- Firefox: Options → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Edge: Settings → Site Permissions → Cookies and Site Data
- Opera: Settings → Advanced → Privacy & Security → Site Settings → Cookies
Responsible Gaming and Cookies
We use cookies to support our responsible gaming initiatives and player protection measures. These include monitoring playing patterns to identify potential problem gambling behaviors, enforcing deposit and loss limits, tracking session durations, and providing cooling-off period management. These protective measures are mandatory under Australian gambling regulations.
Our responsible gaming cookies help us identify when players may need additional support or intervention, ensuring we maintain the highest standards of player welfare and regulatory compliance across all Australian states and territories.
Updates and Changes
This Cookie Policy may be updated periodically to reflect changes in technology, legal requirements, or business practices. We will notify users of material changes through email notifications, website banners, or account dashboard alerts. Continued use of our platform following policy updates constitutes acceptance of the revised terms.
We encourage users to review this policy regularly to stay informed about our cookie practices and any changes that may affect their gaming experience or privacy preferences.
Contact Information
If you have questions about our cookie practices, need assistance managing your cookie preferences, or require clarification about this policy, please contact our customer support team. We are committed to addressing your concerns promptly and transparently, ensuring you have complete control over your privacy preferences while enjoying our gaming services.
Our dedicated privacy team is available to assist with cookie-related inquiries and can provide detailed information about specific cookies used on our platform, data retention periods, and your rights under Australian privacy law.