Contact Our Player Support Team
Our dedicated customer service team operates in full compliance with Australian gambling regulations and stands ready to assist with account inquiries, gaming assistance, and responsible gambling support. We maintain multiple communication channels to ensure prompt resolution of your concerns while adhering to strict privacy and security protocols mandated by Australian gaming authorities.
Available Support Channels
Players can reach our certified support specialists through various methods designed to accommodate different urgency levels and inquiry types. Our live chat feature provides immediate assistance for urgent matters, while email correspondence allows for detailed documentation of complex issues requiring thorough investigation.
| Contact Method | Availability | Response Time |
| Live Chat | 24/7 | Immediate |
| Email Support | 24/7 | Within 24 hours |
| Phone Support | 8AM-10PM AEST | Immediate |
Contact Information
- Email: [email protected] for comprehensive inquiry documentation
- Phone: 1800-POKIES-AU (1800-765-437) for urgent assistance
- Live chat available through your player dashboard
